Privacy Policy

Migration Canada is operated by Top Hat Media Pty LTD trading as Migration Canada, ABN 65 622 701 759.

At Migration Canada, protecting your privacy and treating your personal information with care is important to us. This Privacy Policy explains what personal information we collect, why we collect it, and how we collect, use, disclose, store, and protect it when you visit our website, complete an eligibility assessment, purchase membership access, use our members area, request a guide, contact us, or otherwise use our services.

Migration Canada is a private information and membership service. We are not part of the Government of Canada, Immigration, Refugees and Citizenship Canada, any province or territory, or any government immigration authority. The official Government of Canada immigration website is canada.ca.

This policy also explains how to contact us to correct, update, access, restrict, or request deletion of personal information, and how to make a privacy complaint if you have concerns.

By using our website or services, submitting information to us, creating an account, or purchasing access, you consent to us handling your personal information in accordance with this Privacy Policy. Where applicable privacy law requires another lawful basis, we rely on consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating, improving, securing, and marketing our services.

Personal information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

Depending on your jurisdiction, similar terms such as personal data, personally identifiable information, or personal information may be used. In this policy, we use personal information broadly to include information protected by applicable privacy laws.

We collect most personal information directly from you when you interact with Migration Canada. This includes when you complete the online eligibility assessment, enter your name or email address, answer migration pathway questions, submit checkout or membership details, request a guide, contact support, subscribe to email updates, manage your subscription, or use members-only resources.

We may collect personal information when you communicate with us by email, website forms, support channels, social media, phone, chat, or other contact methods we make available.

We may collect information automatically when you use the website, including through cookies, analytics tools, pixels, server logs, fraud-prevention tools, session recording or heatmap tools, device identifiers, and similar technologies.

We may also collect limited information from third parties who help us provide the service, including payment processors, hosting providers, analytics providers, email systems, advertising platforms, support tools, subscription management providers, and fraud-prevention services.

We may collect identity and contact information such as your name, email address, phone number if provided, account login details, customer ID, and support history.

We may collect eligibility assessment information such as country of citizenship, occupation category, specific occupation, job title, work experience, education, language ability, age band, Canadian visit, work or study history, Canadian credentials, job offer status, provincial nomination status, partner details relevant to scoring, timeline preferences, refusal or removal history, and background-check willingness.

We may collect account and membership information such as your selected plan, trial period, subscription status, billing history, cancellation status, members-area usage, resources accessed, guide downloads, preferences, and messages sent to or from support.

We may collect payment-related information such as payment status, transaction IDs, subscription IDs, card brand, last four digits, billing country, and fraud or authentication results. Complete card numbers and sensitive card authentication data are intended to be handled by our payment processor and not stored by Migration Canada.

We may collect technical and usage information such as IP address, browser type, device type, operating system, screen size, pages viewed, links clicked, referral URL, approximate location, campaign source, session duration, timestamps, and actions taken on the assessment, checkout, and members-area pages.

We may collect marketing and communication information such as email preferences, unsubscribe status, ads clicked, forms submitted, campaign source, and responses to surveys or feedback requests.

Some information you provide may be sensitive or may become sensitive when combined with other information, including nationality, immigration history, refusal or removal history, and details relevant to background checks. We only request this information where it is relevant to providing an indicative eligibility assessment, pathway resources, support, or related services.

You should not submit unnecessary sensitive information through the website. If you choose to provide sensitive information, you consent to us handling it for the purposes described in this policy and as permitted by law.

We collect and use personal information to operate the website, provide eligibility assessment results, calculate indicative score ranges, personalise pathway resources, prepare next-step guidance, provide members-area content, process payments, manage subscriptions, provide support, and respond to enquiries.

We use assessment answers to generate general Federal Skilled Worker and Comprehensive Ranking System indicators, identify potential score improvement areas, tailor resources, and help users understand possible Canadian skilled immigration pathways such as Express Entry, Federal Skilled Worker, Provincial Nominee Programs, category-based selection, occupation research, credential assessment, language testing, and document preparation.

We use information to provide transactional communications, including checkout confirmations, account notices, subscription updates, cancellation confirmations, support replies, security notices, and service messages.

We may use information to send educational or promotional communications about Canadian immigration resources, members-area updates, guides, offers, services, or related content where permitted by law. You may unsubscribe from marketing emails using the unsubscribe link where provided.

We use technical and usage information to analyse website performance, understand user journeys, improve conversion flows, diagnose technical issues, protect against misuse, prevent fraud, secure accounts, measure advertising effectiveness, and improve product design.

We may use information to comply with legal obligations, enforce our Terms of Service, resolve disputes, protect our rights, respond to lawful requests, prevent harm, and maintain business and accounting records.

Where applicable law requires a legal basis for processing, we may process personal information based on your consent, our need to perform a contract with you, our legitimate interests, compliance with legal obligations, and protection of rights and security.

Our legitimate interests include operating and improving the service, preventing fraud, ensuring platform security, understanding user needs, providing relevant content, measuring marketing, and maintaining records necessary to run our business.

Where we rely on consent, you may withdraw consent at any time, but withdrawal may affect our ability to provide certain services or continue processing requests already underway.

We may use cookies, pixels, local storage, tags, analytics scripts, and similar technologies to operate the website, remember preferences, maintain assessment or checkout data, support login sessions, measure performance, understand user behaviour, prevent fraud, and deliver or measure advertising.

Cookies may be first-party cookies set by Migration Canada or third-party cookies set by providers such as hosting, analytics, advertising, payment, security, or support tools.

You can control cookies through your browser settings. If you disable cookies or local storage, some functionality may not work properly, including assessment progress, checkout, login, subscription management, or members-area access.

Some assessment information may be stored in your browser's local storage so that checkout can display your submitted details and results can be prepared after payment. Local storage is browser-specific and may remain until cleared by you or your browser.

If you use a shared device, public computer, or someone else's browser, you should clear browser data after use to reduce the risk of another person seeing your assessment details.

We may disclose personal information to service providers who help us operate Migration Canada. These providers may include hosting services, database providers, payment processors, subscription platforms, email delivery providers, analytics tools, advertising platforms, customer support tools, security providers, fraud-prevention providers, and professional advisers.

We may disclose information to payment processors so payments, trials, subscriptions, renewals, refunds, disputes, and fraud checks can be handled.

We may disclose information to email and messaging providers so transactional and marketing communications can be delivered.

We may disclose information to analytics and advertising providers so we can understand traffic, measure campaigns, improve the website, and show relevant ads where permitted.

We may disclose information to legal, accounting, compliance, insurance, or professional advisers where reasonably necessary for business, legal, tax, risk, or compliance purposes.

We may disclose information if required or authorised by law, court order, regulator request, law enforcement request, or where necessary to protect rights, safety, security, or prevent fraud or abuse.

The website may link to third-party websites, government resources, payment processors, immigration professionals, job resources, language testing providers, education credential assessment providers, or other external services.

These third parties are not controlled by Migration Canada. Their collection and use of information is governed by their own privacy policies and terms. You should review those policies before providing information to any third party.

Migration Canada and our service providers may store, process, or transfer personal information in countries other than your country of residence. This may include Canada, the United States, Australia, the United Kingdom, the European Economic Area, or other locations where our providers operate.

Privacy laws in those jurisdictions may differ from the laws in your country. Where required, we take reasonable steps to ensure appropriate safeguards are in place for international transfers.

We take reasonable technical, administrative, and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include secure hosting, HTTPS, access controls, role-based permissions, payment-provider security controls, monitoring, backups, limited staff or contractor access, and use of reputable service providers.

No website, database, payment system, or internet transmission can be guaranteed completely secure. You use the website at your own risk and should take care when submitting information online.

If we become aware of a data breach affecting personal information, we will assess the incident and take steps we consider appropriate in the circumstances, which may include containing the breach, investigating, notifying affected users, notifying regulators where required, and improving safeguards.

We retain personal information for as long as reasonably necessary to provide services, manage accounts, support customers, maintain business records, comply with legal obligations, resolve disputes, enforce our terms, prevent fraud, and improve our platform.

Assessment, checkout, subscription, and support records may be retained after cancellation or account closure where needed for accounting, legal, dispute, fraud-prevention, or business purposes.

When personal information is no longer needed, we may delete it, de-identify it, aggregate it, or archive it according to our operational needs and legal obligations.

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete, or out of date.

We may need to verify your identity before providing access or making corrections. We may refuse or limit access where permitted by law, including where providing access would affect another person's privacy, reveal confidential commercial information, or be unreasonable, unlawful, or impracticable.

Please note that access and correction rights under this policy operate alongside, and do not replace, other legal or informal procedures by which you may access or correct information.

Depending on your location and applicable law, you may have rights to request deletion, restrict processing, object to processing, withdraw consent, or receive a copy of your personal information in a portable format.

These rights may be subject to exceptions, including where information is needed to provide services, comply with law, maintain business records, resolve disputes, prevent fraud, exercise legal rights, or protect other users.

If you subscribe, purchase, request a guide, create an account, or otherwise interact with us, we may send you educational updates, migration pathway content, members-area information, offers, or marketing communications where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe link in an email or contacting us. Even if you unsubscribe from marketing, we may still send transactional or service-related messages.

We may use anonymised, de-identified, or aggregated information for research, analytics, reporting, product improvement, marketing insights, and business planning. This information does not identify you personally.

Migration Canada is intended for adults considering skilled immigration pathways. We do not knowingly target children or intentionally collect personal information from children.

If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it where required.

If you have a privacy complaint, please contact us through the website contact form with details of your concern. We will review the complaint and respond within a reasonable time.

If you are not satisfied with our response, you may have the right to contact a privacy regulator or data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. You are encouraged to review this policy regularly.

Your continued use of the website or services after an updated policy is posted means you accept the updated policy to the extent permitted by law.

For privacy questions, access requests, correction requests, deletion requests, or complaints, please contact Migration Canada through the contact form on our website.

Legal entity: Top Hat Media Pty LTD trading as Migration Canada. ABN: 65 622 701 759. Website: migrationcanada.com. Privacy and support enquiries may be submitted through the Contact Us page.